Serene vs Doxy.me
Doxy.me is a HIPAA-compliant telehealth platform focused on video conferencing for healthcare providers. It offers simple virtual waiting rooms, screen sharing, and basic scheduling—but is not an EHR and lacks integrated clinical documentation, AI-powered note-taking, or comprehensive practice management tools.
Side-by-Side Comparison
How Serene and Doxy.me differ across the areas that matter to therapy practices.
| Category | Serene | Doxy.me |
|---|---|---|
Target users | Therapists, counselors, psychologists, group practices | Healthcare providers needing telehealth (doctors, therapists, nurses, specialists) |
Primary use-case | All-in-one therapy EHR with integrated telehealth | Telehealth video platform (virtual visits only) |
Telehealth features | HIPAA-compliant video with automated transcription, AI note generation, integrated with client records | HIPAA-compliant video, virtual waiting rooms, screen sharing, basic appointment scheduling |
EHR / clinical notes | Full EHR: SOAP/BIRP/MSE notes, treatment plans, automated AI documentation | No EHR or clinical documentation — standalone telehealth tool only |
Client records & history | Comprehensive client profiles, history, progress tracking, document sharing portal | No client records management — must use separate EHR |
Analytics | Session insights, client progress trends, emotion analysis, outcome tracking | Basic usage analytics — no therapy outcomes or clinical insights |
AI assistance | AI transcription, automated note generation (SOAP/BIRP), session summaries | No AI features for clinical documentation or automation |
Scheduling & calendar | Full scheduling system with Google Calendar sync, automated reminders, client booking portal | Basic appointment scheduling; requires separate calendar tool for comprehensive management |
Integration & workflow | All-in-one: telehealth, notes, scheduling, client portal, forms — unified platform | Standalone telehealth; must integrate with external EHR, scheduling, and practice management systems |
Compliance & security | HIPAA-compliant with BAA, end-to-end encryption, zero retention policy | HIPAA-compliant with BAA, encrypted video sessions |
Team/clinic support | Multi-therapist teams, shared client records, role-based access, team scheduling | Clinic features available on higher tiers; basic team support |
Best for | Therapists needing all-in-one platform: EHR + telehealth + practice management + AI automation | Healthcare providers who only need simple telehealth and already have a separate EHR system |
Choose Doxy.me if…
You only need a HIPAA-compliant video platform and already have a comprehensive EHR system.
You want a simple, standalone telehealth tool without additional practice management features.
You're a healthcare provider (not specifically focused on mental health) needing basic virtual visits.
You prefer to use multiple specialized tools rather than an all-in-one platform.
Official site: https://doxy.me/
Choose Serene if…
You're a therapist or mental health professional needing integrated telehealth with automated clinical documentation.
You want AI to automatically transcribe sessions and generate SOAP/BIRP notes, saving hours of post-session work.
You need an all-in-one platform combining EHR, telehealth, scheduling, client portal, and analytics.
You value a distraction-free telehealth interface purpose-built for therapy (not generic healthcare video calls).
You want comprehensive client records, treatment plans, and progress tracking in the same platform as your video sessions.